Frequently Asked Questions

Orders / General

• 1. How do I place my order with you?

  Please take these steps as below to place an order:

  1) Log in or Register before opening the page of this item;

  2) Choose the color and size you want in the drop-down list;

  3) Click the "Add to Cart" button and continue to Check Out.

• 2. If I have special requirements, what should I do?

  If you have any special requirements regarding the color, size or other things, please note in the ‘Special Requirements’ space in the product page.

• 3. Can you tailor the dresses according to the pictures that I offer?

  Yes, you can realize your dreaming design with lowest price at iDreamBuy.com. If you see or design your wonderful dress, please submit your information and picture on our DIY page, or send an email to cs@idreambuy.com.

• 4. How is iDreamBuy.com so inexpensive?

  In short, we cut out the middlemen and retail costs while maintaining excellence. We complete all manufacturing under one roof and never cut corners on quality.

• 5. After payment, how can I check the status of my order?

  a. During the process of purchase, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order. Please remember to check your mail box after you complete the payment.

  b. Please log in your account to check the status of your order.

  c. Please enter your order number on our Track Order page to check your order status.

Delivery and Shipping

• 1. What countries or regions do you ship to

  We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

• 2. How long do I have to wait for my orders after I have ordered them?

  Order Processing Time	Shipping Time
  (Tailoring Time)	Expedited	Standard
  15-20 days	3-5 days	5-7 days

• 3. What shipping methods do you offer?

  We can offer UPS/DHL/FEDEX services.

• 4. How much is the shipping cost?

  We have two shipping methods – standard shipping and expedited shipping. The shipping cost depends on your country and the weight of your items. You may place a test order to check the shipping cost.

• 5. How can I track my package?

  Our customer service team will send an email to you after we ship your item. Please remember to check your mail box. Or you can log in to find the shipping information.

Support

• 1. Oh no! I need to change something about my order. What should I do?

  Please contact our customer service by cs@idreambuy.com.com or leave a message on our Submit a Request page. We will offer you a best solution according to your order status.

• 2. How to Cancel an Order?

  You may contact our customer service team by cs@idreambuy.com or leave a message on our Submit a Request page. Make sure to have the order number ready before contacting us. Head over to our Return Policy page for more info.

• 3. Can I place an order by phone?

  I am sorry that we are not able to offer this service at present. Please register and place your order online.

• 4. Where is your location?

  Our factory locates in China.

• 5. Do you have a store I can visit?

  We are a professional on-line company and have no retail stores. Our address is posted on our website for returning and exchanging.

Payment / Secured

• 1. Payment methods accepted

  PayPal (including Visa/MasterCard/AE)
  Western Union
  Wire Transfer

• 2. How are your payments secured?

  iDreamBuy.com uses the HTTPS (256-bit protection) and SSL certificates (4096-bit keys) that are built under the highest security and data protection standards to protect your privacy. All transactions are process and protected through Paypal.com as well.

• 3. Is it safe to shop at iDreamBuy.com?

  At iDreamBuy.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company. It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.

• 4. Will I be required to pay import duty by my country's Custom House?

  Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. And we declare much less than your actual purchase price to avoid customs tax. However, if you are informed to pay customs tax for your parcel, please contact us ASAP.

• 5. How can I view prices on your website in different currencies?

  You can choose to view prices in different currencies using the drop-down Currencies menu at the top of the right-hand pane of our homepage.
  You can view prices following currencies:
  - US Dollar (USD)
  - Euro (EUR)
  - British Pound (GBP)
  - Australian Dollar (AUD)
  - Canadian Dollar (CAD)

Return/ Refund/ Exchange

• 1. What is your return policy?

  Online purchases made through iDreamBuy.com are valid for exchange and return within 14 days from the delivery date.

  All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. You are welcome to make an exchange or alternatively get a refund.

  Head over to our Return Policy page for more info.

• 2. How do I make an exchange or return?

  1) Submit your order number by contacting our Customer Service or leaving a message on our Submit a Request page.

  2) Obtain an Authorization Return or Exchange Email.

  3) Send your purchase back to us and provide our Customer Service with the delivery confirmation number.

  4) Once we receive your purchase, you will either receive a refund within 3 business days or be sent a replacement.

• 3. Anything else I need to know about making an exchange or return?

  Please do not send the purchase back without contacting our customer service. Different purchases should be sent to different warehouses. Please confirm with our Customer Service.

• 4. How long I can get my refund?

  We will refund you within 3 business days after delivery.

• 5. What can I do if I don't like the dresses that I have received?

  We made the items by strictly follow with the style and the material displayed on the site, all requests please contact our Customer Service. For the details, please click Return Policy.